Over the Christmas period, hundreds of thousands of people who did their Christmas shopping online were left disappointed and frustrated as deliveries failed to turn up, were left at the wrong address and left in unsecured locations. Another problem customers faced, were being told by couriers that the address supplied didn’t exist. During December around 225,000 parcels failed to arrive on time.
Researcher Which? Found that in 2012, 60% of people shopping online had problems with their deliveries. The problem is that many customers don’t know their rights when dealing with courier firms and home deliveries.
Knowing your delivery rights
Your right to cancel - You can cancel your online order any time from the moment you order it to 7 working days after receiving it.
Your right to return - If an online shop doesn’t state who pays to send returned goes back, then it must pay. If an item is faulty, give the retailer a chance to collect it or ask for the postage back.
Contacting the retailer - An online shop has to provide a geographical address and an email address. If you have any problems you must deal with the retailer, not the courier and they must reimburse you for any problems.
One way to avoid parcels being left in unsecured locations such as wheelie bins and plant pots, is to get a parcel delivery box. These boxes are designed to accept parcels for you when you aren’t home. Asgard has a range of secure parcel delivery boxes, which keep your items safe and dry until you return. Asgard Parcel delivery boxes are a must have item for those who do a lot of regular online shopping.
These delivery boxes are made from strong weatherproof steel and are fitted with a secure locking mechanism for parcel security. Find out more about these parcel boxes on the Asgard website.
Statistics provided by The independent