The Asgard Parcel Delivery box has been designed to accept mail and parcels when you are not around, so they don’t go back to the depot and get lost or get left by the front door at the mercy of the elements.
We have scoured the internet and found some independent advice for those of you who don’t have an Asgard Parcel Delivery Box and find their parcel did not get delivered, was returned to the depot and then lost!
Extract from hellmail.co.uk
Royal Mail Obligations
“Firstly, there is no 100% guarantee that any mail you send will arrive intact and on time, nor in fact does Royal Mail guarantee this. Assuming otherwise will not help your case. Mail sent outside the UK has the potential for all kinds of delays, much of which is outside the control of Royal Mail so lets look at Inland Mail.
Royal Mail aims to deliver 92.5% of Inland mail the day after it is posted although this figure is likely to be revised by the regulator and Royal Mail has on occasions fallen short of this in some areas. To put this in context, Royal Mail has paid out tens of millions of pounds in compensation for late mail. The enforced compensation scheme was introduced in 2003 and in 2008, the expectations of customers in terms of customer service were also beefed-up to reflect the abolition of Postwatch. However, you cannot make direct comparisons to statutory laws which apply to the ‘sale of goods’ which is why we have produced this guide! Royal Mail is required to comply with the Postal Services Act and this is very different from the usual consumer laws. There is no ‘contract’ between you and Royal Mail – understand this from the outset. You will not be able to jump any hoops or bypass Royal Mail’s rulebook other than where a dispute is unresolved and the matter is escalated. Even so, you could still find you get the same answer from someone further up the chain. Royal Mail’s compensatory scheme is extremely rigid. They rarely if ever bend the rules.
That said, there are certain obligations placed on Royal Mail including ‘Quality Of Service’ under the conditions of the licence that PostComm grants to Royal Mail
When Is Mail Late Or Lost?
Ok, no one here wants to get too bogged down with statistics so lets assume then that a good proportion of mail will arrive at its final inland destination the following day. If an item is more than four days late it is regarded as ‘late mail’, after 15 WORKING days it is regarded as ‘lost mail’ (If reported that is). As reader John Fisher pointed out to us, those 15 days can actually amount to 22 days if you include weekends, so factor this in when lodging a complaint.
Minimising ‘Lost Mail’ – The Sender
You can avoid this to some extent by considering the way you package items. Royal Mail will tell you that they still get badly addressed mail and have a whole unit in Ireland devoted to just this.
What you don’t need is a delay whilst a post worker works out where it is actually meant to be going. Postcodes are essential and in fact the Royal Mail only need a house number and a postcode to delivery correctly but the complete address helps your local Postie find the address.
Postal workers are frequently switched from one round (or walk) to another these days so a clear address is important. An item may go through the sorting offices with a postcode but its a bit much expecting your Postie to have to refer to charts just to find you. Put the name, the full address and postcode on the item in ink that won’t wash off in a mild shower or come adrift through not affixing the label correctly. Birthday cards (and people still send them with money, or gift vouchers inside) might be better sent inside a larger brown envelope for instance”.
The full article can be found at http://www.hellmail.co.uk/royal_mail_compensation.asp this should give any of you out there some guidance of your rights.
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